COVID-19 Down Time: What Rental Companies Can Do For Their Customers

Many rental companies are currently facing a downtime due to COVID-19. With events being canceled and for the foreseeable future, select job sites being on hold and other business disruptions the need for rental products are lower than usual for this time of the year.

This gives rental companies an opportunity to go above and beyond for their customers and add increased value to their current and past relationships. Here are some ways to add value to your customers during this time:

  1. Send your team to check-in on temporary fences and event barricades that are currently in place. Fix any issues, replace broken panels and ensure they are still properly installed. Let your customers know that you checked-in and give them a status update, even take some pictures to send to them.
  2. Call customers and ask if they are experiencing any issues with their current rental products and if you can do anything to help during this time.
  3. For any customers who had to cancel their event, check-in with the customer to see if there is a make-up date and if they need anything as they focus on rescheduling the event.
  4. Make your customer’s experience better than they could have ever expected. Increase communication, provide added value and offer helpful resources during this time.
  5. Reach out to all past customers to reconnect and establish open lines of communication.

It is only a matter of time before normalcy returns and business is thriving again. But, putting in a little extra work now with your current customers can create a stronger rebound into the marketplace. Customers will have a sense of added trust, increased loyalty and this can lead to new business by generating increased word-out-mouth and referral business.

Learn more about the COVID-19 impact on rental companies here.

Also, this is a great time to learn more about ZNDUS as we expand into the United States. We will be offering several temporary fencing and event barricade products that will provide instant value to your company and customers. 

Please contact us if you have any questions and we will be happy to help.